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Context Help

If you get lost inside our Control Panel, the first step you should take is to click the Help button, which is present on each page. A popup will open. It contains elaborate information about all the actions that you can carry out on the page in question. Each popup appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of educational video clips clarifying how to work with our Control Panel. They're designed for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you are looking for, take a glance at our extensive FAQ database, which covers questions asked by actual users and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new articles in an attempt to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of client support engineers available 24x7x365 and ready to assist you with any problem. Each trouble ticket you submit will be replied to within 60 minutes (the average response time is approximately 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 145011

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com